<< back to webcast launch page

Webcast Technical Support and Troubleshooting

This webcast is provided in Windows Media Player and RealPlayer format. 

This webcast is provided in Windows Media Player format. The player may already be on your computer; if not, the player can easily be downloaded at no charge.

STEP ONE: Follow this link to determine if you have Windows Media Player installed on your computer.

If you do not have a player installed, see How to download a webcast player.

STEP TWO: Test your player's connection.

wmpTest Windows Media Player

If you see video and hear audio when playing one of the test clips above, your system is ready for our live or on-demand webcasts.

Firewalls: If your computer is behind a firewall, ask your system administrator to review the firewall section.

STEP THREE: Return to the webcast launch page to view the presentation.

How to download a webcast player: PC users

wmpWindows Media Player:

Download the Windows Media Player and follow the installation instructions.

Accessibility Information

We continuously strive to ensure that our webcasts are accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act.

We provide captioning for the hearing impaired for live and on-demand webcasts using the Windows Media Player and RealPlayer formats.

We recommend using Microsoft Internet Explorer to watch captioned webcasts. Please note that Mozilla, Firefox and Netscape browsers do not currently support the scripting required to display captioning for the Windows Media Player format.

The following are the minimum system requirements you will need to install RealPlayer or Windows Media Player:

Minimum Computer (Windows):

  • 350MHz Intel Pentium II processor or equivalent
  • 64MB of RAM (128MB on Windows XP or later)
  • 52MB available disk space
  • 56Kbps modem 
  • 16-bit sound card and speakers
  • 65,000-color video display card set to display at
    1024 x 768 or higher (video)
  • Windows 98SE, Windows ME, Windows NT 4.0
    with Service Pack 6 or later (playback only), Windows
    2000 with Service Pack 2 or later, or Windows XP
  • Internet Explorer 5.0 or Netscape 6.0 or later (Mozilla Firefox will only work with the RealPlayer version of this
    presentation)
  • Display resolution: 1024 X 768 or higher
  • Windows Media Player 9.0 or later
  • RealPlayer 10 or later

Minimum Computer (Apple):

  • Mac OS X 10.2 (with Safari installed) or later (10.3 or later recommended)
  • 256MB of RAM (512MB recommended)
  • G3 or faster, Mac OS X compatible
  • 56Kbps modem
  • Windows Media Player 9.0 or later
  • RealPlayer 10 or later

Recommended Computer (Windows):

  • 500MHz Intel Pentium III processor or greater (supports simultaneous record/playback features)
  • 256MB of RAM
  • High-speed Internet connection (audio/video)
  • Full duplex sound card and speakers
  • 65,000-color video display card set to display at
    1024 x 768 or higher (video)
  • Windows 98SE, Windows ME, Windows 2000 with Service Pack 2 or later, or Windows XP
  • Internet Explorer 6.0 or later
  • Windows Media Player 9.0 or later
  • RealPlayer 10 or later
  • Broadband connection
  • 16-bit sound card
  • Internet Explorer 6.0 or Netscape 6.0 or later 
  • Display resolution: 1024 X 768 or higher

Recommended Computer (Apple):

  • Apple Mac OS X version 10.1.5 or later (latest release of version 10.2.x recommended)
  • Any computer supported by Mac OS X version 10.1.5 (450MHz) PowerPC G3 processor or higher recommended)
  • 128MB or higher
  • 256 colors (millions of colors recommended)
  • Microsoft Internet Explorer 5.1 for Mac, America Online for Mac OS X, Netscape 7.1, MSN for Mac OS X version
    2.0, or Apple Safari 1.0
  • Windows Media Player 9.0 or later
  • RealPlayer 10 or later
  • Broadband connection

Troubleshooting for Windows Media Player

  • If your player stops in the middle of the meeting, refresh the Web page or press the start button on your player to initiate the webcast again.
  • If you are using the Firefox browser, you will need to download the free plug-in for Windows Media Player.  Click here to download and install the plug-in.
  • If you are having difficulty with the audio or video stopping or with excessive buffering, please try the following:
    • Select Tools.
    • Select Options.
    • Select Performance.
    • Click on the dot beside the word "buffer" and increase the time in the box from 5 seconds to 10 to 20 seconds.
    • Hit Okay.

Using Mozilla Firefox browser to view video: 
RealPlayer files play automatically on the Firefox browser.  Windows Media files will play after the installation of the Firefox Windows Media Player plug-in. Click here to download and install the plug-in. Captioning will not be visible when the webcast is viewed with Firefox, so we recommend that those needing to see captions use the Internet Explorer browser instead.

Firewalls

If your computer is protected by a network or stand-alone firewall and you are having trouble viewing the webcast, the firewall may not be configured to allow webcast viewing.  To view a webcast, ask your system administrator to open the firewall to allow the webcast to stream through it. 

For more information concerning firewalls and Windows Media Player, please see http://www.microsoft.com/technet/prodtechnol/Netshow/deploy/fwconfig.mspx.

>>>>